Service your BMW without giving up your day. We come to your home or office, collect your BMW from the airport while you travel, or welcome you in Union City.
Your BMW keeps track of what it needs. Condition Based Service prompts each service when it is due, and we read it from your VIN before you book.
Then choose how we do it. Our mobile technicians come to you on weekdays, our airport concierge services your BMW while you fly from Hartsfield-Jackson, and our Union City center is open six days a week.
Every visit includes a complimentary multi-point inspection and a car wash.
Mobile service brings a BMW certified technician to you, Monday to Friday, 8 AM to 6 PM.
Leave your BMW at Park'N Ticket at Hartsfield-Jackson. We collect it, service it, wash it and return it there, and the parking is complimentary.
Open Monday to Friday 7 AM to 6 PM and Saturday 8 AM to 4 PM, with a shuttle and a lounge with Wi-Fi.
We read what your BMW is due and what BMW Ultimate Care covers.
At your address, at the airport or at our center.
At the same time, from the same VIN.
A complimentary multi-point inspection comes with every visit.
Your advisor shares what we found before anything more is done.
At our center, or waiting for you at the airport.
Send us your VIN and tell us whether you would like to wait, leave the car, have us come to you, or use the airport concierge.
Schedule your BMW service
Is the work covered, or am I paying for it?
We check your coverage from the VIN before any work begins.
We confirm all of it with you before the work starts.
Can I have a car while you have mine?
Tell us when you book, and we confirm what we can arrange for your visit.
If you are flying, the airport concierge means you will not need a second car.
Can you check my tires while the car is in?
Yes. We check your tires at every service visit.
Mobile service can replace tires at your address too.
Will the bill match the estimate?
Yes. You approve the work before we start.
Your advisor keeps you informed throughout your visit.
Does servicing here protect my warranty?
Yes. Your BMW is serviced by BMW certified technicians using genuine BMW parts.
Between them our technicians have over 100 years of experience.
What do I need ready when I book?
Have four things ready, and booking is quick.
Flying soon? Give us your travel dates and we plan the concierge around your flight.
Send us the VIN and choose how you would like us to service your BMW.
Schedule your BMW service| What people mention | In their words |
|---|---|
| A check engine light, explained | “My check engine light came on. I took my car to BMW of South Atlanta, My advisor Marcellus checked me in. He explained the entire process to me. He said that he would give me a car within 2 hours with and update and that's what he did. …” Read moreIf you are in need of some GREAT CUSTOMER SERVICE go see Marcellus. I will definitely be going back for all service needs. It. 2. My power steering assist malfunctioned. I took my car in and was given the same 5 star service.” |
| Everything explained with patience | “I had and always have outstanding customer service with Marcellus. From start to finish he is always professional, knowledgeable and truly attentive to my needs. He always takes the time to clearly explain everything about my vehicle and answer all of my questions with patience. …” Read moreHe displays genuine care and commitment to excellence and always goes above and beyond to ensure a smooth and stress-free experience. If you are looking for top tier service for your BMW, I highly recommend working with Marcellus. He truly sets the standard for exceptional customer care!” |
| Kept informed throughout | “My experiences with the BMW South Atlanta Service Department was outstanding from start to finish. Marcellus provided superior customer service and made sure I felt valued and well taken care of. …” Read moreHe was professional, knowledgeable, courteous, and kept me informed throughout the service process.He took the time to answer my questions and made the entire experience smooth and stress-free. It’s clear that Marcellus genuinely cares about his customers and takes pride in providing excellent service. I highly recommend Marcellus and the BMW South Atlanta service team to anyone looking for exceptional customer care. Thank you, Marcellus, for making my service experience with my 2015 BMW 435i Convertible such a positive one!” |
| An X5 serviced on time | “I recently had my BMW X5 serviced at BMW South Atlanta and had an outstanding experience from start to finish. My service advisor, Mark Smith, provided exceptional customer service throughout the entire process. …” Read moreHe was professional, knowledgeable, communicative, and kept me informed every step of the way regarding the status of my vehicle and the recommended services. The service was completed in a timely manner, and my BMW X5 is running great. It's refreshing to work with someone who genuinely cares about providing a positive customer experience and ensuring everything is handled correctly the first time. Thank you, Mark, and the entire team at BMW South Atlanta for your excellent service. I highly recommend them to anyone looking for quality service and a team that truly values their customers.” |
| A regular for X5 service | “I get my car (BMW X5) serviced here and each time I come I leave a happy customer. They are very customer friendly and have always done an amazing job for each service I have gotten. This location is my preferred service location for my BMW. -M.F.”MathIsFun, 5-star Google review |
Your BMW uses Condition Based Service, so the schedule follows how you drive. We read it from your VIN.
| Question | Answer |
|---|---|
| What is due at my mileage? | We read it from your BMW's Condition Based Service data. |
| What does BMW Ultimate Care include? | Engine oil and filter, brake fluid, cabin micro filters, engine air filters, the key battery and the vehicle check. |
| How long does it last? | 3 years or 36,000 miles, on model year 2017 and newer BMWs. |
| Can I extend it? | Yes, in four steps, from 12 months or 14,000 miles up to 48 months or 89,000 miles. |
| Who does it belong to? | The first owner of the BMW. |
In Atlanta traffic, short trips and heat bring a service sooner than steady highway miles, and your BMW keeps track of that for you.
Leave your BMW at Park'N Ticket at Hartsfield-Jackson, and it is serviced, washed and waiting when you land.
| Step | What happens |
|---|---|
| 1. Book with us | Give us your travel dates so we know your BMW is coming. |
| 2. Park at Park'N Ticket | Tell the attendant your BMW is booked in with us, then catch your flight. |
| 3. We collect and service it | Our porters bring it to our center and take it back. |
| 4. You land | Your BMW is back at Park'N Ticket, serviced and washed. |
| Parking | Complimentary while your BMW is with us. |
If you were leaving your BMW at the airport anyway, your time away becomes its service visit.
Our mobile technicians handle maintenance and minor repairs at your address on weekdays.
| Mobile service | Detail |
|---|---|
| What it covers | Multi-point inspection, oil changes, micro filters and air filters, and tire replacements. |
| Where | At your home or office, in Sandy Springs, Atlanta, Marietta, Peachtree City, Mableton, Smyrna, Kennesaw, Powder Springs, McDonough, Griffin, Stockbridge and Jonesboro. |
| When | Monday to Friday, 8 AM to 6 PM. |
| Who does it | BMW certified technicians, using genuine BMW parts. |
Work that needs a lift, diagnostic equipment or a road test is done at our Union City center, which is also open on Saturday.
Scheduled maintenance is covered by BMW Ultimate Care. Brake pads, rotors and tires wear with use, and we quote those for you.
| Item | Covered by | Detail |
|---|---|---|
| Engine oil and filter | BMW Ultimate Care | 3 years or 36,000 miles. |
| Brake fluid | BMW Ultimate Care | Scheduled maintenance. |
| Cabin and engine air filters | BMW Ultimate Care | Scheduled maintenance. |
| Key battery and vehicle check | BMW Ultimate Care | Included. |
| Brake pads and rotors | You | They wear with how you drive. |
| Tires | You | We fit tires sized for your BMW. Road hazard coverage is available separately. |
We confirm your coverage before any work starts.
It depends on your model and the work that is due. We confirm it with you before any work starts, and much of it may already be covered.
| What decides it | Detail |
|---|---|
| Your model and engine | They set the oil, filters and parts your BMW takes. |
| The work that is due | Condition Based Service tells us what your BMW needs, so you service it when it is due. |
| What is already covered | BMW Ultimate Care covers the scheduled maintenance. Recall work is done at no charge. |
| Genuine BMW parts | We use only genuine BMW parts. |
| Service specials | See our current service specials when you book. |
Send us your VIN and we tell you what is due and what is covered before you visit.
We offer a complimentary shuttle. For a courtesy car, ask when you book and we confirm what is available for your visit.
| Option | Availability | Good to know |
|---|---|---|
| Shuttle | Complimentary | From our Union City center. |
| Courtesy car | Ask when you book | We confirm it for your visit. |
| Waiting | Lounge with Wi-Fi, TV, coffee and refreshments | Best for a short job. |
| Mobile service | Weekdays at your address | You stay at home or at work. |
| Airport concierge | While you travel | Your BMW is serviced while you are away. |
When a repair runs overnight, we offer a complimentary loaner, subject to availability, or arrange alternative transportation.
A multi-point inspection, a car wash, a shuttle, Wi-Fi and refreshments, all complimentary.
| Included | Cost | What it means for you |
|---|---|---|
| Multi-point inspection | Complimentary | You learn what is coming as well as what is due today. |
| Car wash | Complimentary | Your BMW comes back clean. |
| Shuttle | Complimentary | A ride to work or home. |
| Wi-Fi and TV | Free | In our lounge. |
| Coffee and refreshments | Complimentary | In our lounge. |
Our technicians have more than 100 years of combined experience.
Enter your VIN on our recall page, or send it to us. Recall work is done at no charge.
| Step | What you do | Good to know |
|---|---|---|
| Find the VIN | Look at the base of the windshield on the driver's side, or on your registration | It has seventeen characters, and your recall letter shows it too. |
| Run the lookup | Enter it on our recall page | You see the current recall status for your BMW. |
| More than one BMW | Add another VIN to the same check | Useful for a household with two BMWs. |
| Book it in | Tell us which recall the lookup found | We order the parts before you come in wherever we can. |
| While it is here | Ask for the multi-point inspection | It is complimentary. |
Check even if no letter arrived. Recall letters go to the registered owner, so a BMW bought pre-owned may have one open.
The X5We fit tires in the sizes and brands specified for your BMW, and we carry only genuine BMW parts.
| What you need | What we offer | Good to know |
|---|---|---|
| Tires | Sizes and brands specified for your BMW | Fitting, alignment, rotation and balancing in the same visit. |
| Runflat tires | Replaced with runflats | We keep your BMW as it was built. |
| Brake pads and filters | Genuine BMW parts | Designed for your BMW. |
| Accessories | BMW approved options | Ordered through our parts department for your VIN. |
| Parts you fit yourself | Available to order | Order through us and fit them at home. |
Traveling through Atlanta with a tire problem? Call us. We have put travelers back on the road the same day.
It depends on your model and the oil and filter it takes. On a 2017 or newer BMW, BMW Ultimate Care covers oil and filter changes for the first owner.
A new BMW includes its scheduled maintenance, and Condition Based Service means you service the car only when it is due.
Yes. Our current service specials are on our website, and your advisor can apply them when you book.
Yes. BMW Ultimate Care+ extends maintenance coverage in four steps, from 12 months or 14,000 miles up to 48 months or 89,000 miles.
Your warranty stays valid wherever routine maintenance is done. BMW Ultimate Care maintenance and recall work are carried out at a BMW center at no charge, by BMW certified technicians using genuine BMW parts.
Yes. Our customers rate us 4.5 stars on Google across more than 6,000 reviews, and they mention being kept informed, a clean car at pickup and advisors they have stayed with for years.
Yes. Battery replacement is one of the services we offer.
Yes. The key battery is part of BMW Ultimate Care for the first 3 years or 36,000 miles.
Yes. We inspect your brakes at every visit, and brake fluid is part of BMW Ultimate Care.
Condition Based Service has found a service that is due. Send us your VIN or bring the car in, and we tell you which one.
Monday to Friday, 7 AM to 6 PM, and Saturday, 8 AM to 4 PM. We are closed Sunday.
Yes. An appointment lets us set aside the parts and the time for your BMW.
Yes. Se habla espanol, in sales and in service.
Sandy Springs, Atlanta, Marietta, Peachtree City, Mableton, Smyrna, Kennesaw, Powder Springs, McDonough, Griffin, Stockbridge and Jonesboro.
Mobile service runs Monday to Friday. On Saturday, our Union City center is open 8 AM to 4 PM.
Yes. Parking at Park'N Ticket is complimentary while your BMW is with us.
When your BMW tells you. Condition Based Service monitors the car itself, so nothing is done on a guess.
The scheduled maintenance coverage on a new BMW, for the first 3 years or 36,000 miles on 2017 and newer cars. It includes engine oil and filter, brake fluid, cabin micro filters, engine air filters, the key battery and the vehicle check.
BMW Ultimate Care belongs to the first owner. Coverage can be extended with BMW Ultimate Care+.
Yes. Our mobile service brings a BMW certified technician to your home or office on weekdays for maintenance and minor repairs.
Enter your VIN on our recall page, or send it to us and we check for you. Recall work is done at no charge.
You get BMW certified technicians, genuine BMW parts and recall work at no charge, and your service history stays in one place.
Send us the VIN and we will tell you what your car is due.
4171 Jonesboro RdUnion City, Georgia 30291
Sales 9am-7:30pm Mon-Fri · 9am-7pm Sat · closed Sun
Service 7am-6pm Mon-Fri · 8am-4pm Sat · closed Sun
Get directions Contact us online
Book a visit, check your VIN for open recalls, or ask us to come to you instead.
Written by
Reviewed by
Service Director · reviewed August 30, 2026
